Home / FAQ
  • Support

    If you have any questions about maintenance, technical specifications or malfunctions of the equipment, please feel free to contact us immediately.
  • Training

    Puao Medical provides free technical & service training to the technical &sales staff of distributors for the related equipment and will further provide technical assistance via e-mail, Skype or by phone as requested by distributors. Normally, the training will be performed in Nanjing, China. The transportation and accommodation expenses are on the distributors' account.
    For large orders we can arrange engineers to go to your company to execute training on-site. Transportation and accommodation expenses will be further negotiated.
  • Freight Policy

    Within warranty period: The distributors/customer is responsible for the freight of the device which is shipped to Puao Medical for repair. Puao Medical is responsible for the freight from Puao Medical  to the distributor/customer. 
    After warranty period: The customer undertakes any freight for returned devices.
  • Complaints and Claims

    Contact the After-sales Department with detailed information of the problem. Please provide the model number, serial number, and a brief description of the issues encountered and a clear picture for showing the problem will shorten the problem solving time. We will give out a solution within 24 hours.
  • Warranty

    Puao Medical guarantees new equipment other than accessories to be free from defects in workmanship and materials for a period of eighteen months (three months for spare parts) from date of shipment under normal use and service. Our company's obligation under this warranty is limited to repairing, at our company's option, any part which upon our company's examination proves defective.
    For software upgrades and some small parts malfunction,Puao Medical can provide you for free but the freight is on the distributor’ account.
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